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Shipping Policy for Greystone-USA.com

Shipping Policy

Welcome to Greystone-USA.com. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of products purchased from our website https://www.greystone-usa.com. By placing an order with us, you agree to the terms of this Shipping Policy.

Processing Time

  • In-Stock Items: All in-stock items will be processed within 5-7 business days from the date of your order. Business days are Monday through Friday, excluding holidays.
  • Order Confirmation: You will receive an order confirmation email with details of your purchase and an estimated shipping date.
  • Delivery Time- freight orders will be delivered within 5-7 business days from processing.

Shipping Rates

We offer flat rate shipping on all freight orders within the continental United States. 

Shipping rates on spare parts are calculated based on the weight of your order, the shipping method selected, and your shipping destination. The total shipping cost will be displayed at checkout before you complete your purchase.

Shipping Outside the Continental United States

For shipping to Canada, Alaska, Hawaii, Puerto Rico, and other U.S. territories, please contact us directly for a shipping quote. You can reach us at [email protected]. We will provide you with an accurate quote based on your location and the items in your order.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through the carrier’s website.

Delays and Issues

While we strive to meet our shipping estimates, delays can occur due to unforeseen circumstances such as severe weather, natural disasters, or carrier delays. We are not responsible for delays caused by carriers.

Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:

Greystone-USA
Email: [email protected]